DSP Management Senior Expert
Eastvale, CA
Full Time
Experienced
DSP Management Senior Expert
Compensation: $70,000–$95,000 per year
Position Overview
Manage delivery service partner (DSP) onboarding, performance, and operational standards to support reliable last-mile delivery. On-site role in Eastvale, California.
Responsibilities
• Manage DSP onboarding, qualification reviews, and operational approvals.
• Establish operating standards, policies, and governance procedures.
• Monitor service quality, timeliness, compliance, and other performance metrics.
• Develop accountability mechanisms and conduct operational audits.
• Lead training and communicate operating policies.
• Manage performance evaluations and improvement plans.
• Support pricing, rate evaluations, and cost control.
• Monitor customer service and drive continuous improvement.
• Coordinate with operations, dispatch, safety, and finance teams.
• Support peak-season capacity planning and operational stability.
Qualifications
• Bachelor’s degree preferred.
• Five or more years in logistics operations, transportation management, vendor management, or last-mile delivery.
• Strong understanding of delivery partner operations, carrier management, and service quality.
• Experience managing KPIs, compliance programs, and vendor performance.
• Strong analytical, communication, leadership, and project management skills.
• Ability to manage multiple stakeholders in a fast-paced environment.
Benefits
Seven PTO days, five paid sick days, six paid holidays, 401(k), medical, dental, vision, and short- and long-term disability insurance.
171292
Compensation: $70,000–$95,000 per year
Position Overview
Manage delivery service partner (DSP) onboarding, performance, and operational standards to support reliable last-mile delivery. On-site role in Eastvale, California.
Responsibilities
• Manage DSP onboarding, qualification reviews, and operational approvals.
• Establish operating standards, policies, and governance procedures.
• Monitor service quality, timeliness, compliance, and other performance metrics.
• Develop accountability mechanisms and conduct operational audits.
• Lead training and communicate operating policies.
• Manage performance evaluations and improvement plans.
• Support pricing, rate evaluations, and cost control.
• Monitor customer service and drive continuous improvement.
• Coordinate with operations, dispatch, safety, and finance teams.
• Support peak-season capacity planning and operational stability.
Qualifications
• Bachelor’s degree preferred.
• Five or more years in logistics operations, transportation management, vendor management, or last-mile delivery.
• Strong understanding of delivery partner operations, carrier management, and service quality.
• Experience managing KPIs, compliance programs, and vendor performance.
• Strong analytical, communication, leadership, and project management skills.
• Ability to manage multiple stakeholders in a fast-paced environment.
Benefits
Seven PTO days, five paid sick days, six paid holidays, 401(k), medical, dental, vision, and short- and long-term disability insurance.
171292
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