Billing Specialist

Job Title:  Billing Specialist
Location: Davenport, Iowa 52801 (106 E 2nd St)
Duration: 6 Months
Pay Rate: $22/hour

Job Overview:

As a Utility Revenue Specialist, you will be responsible for supporting accurate and timely utility billing operations. This includes identifying and resolving billing discrepancies, maintaining compliance with internal policies, and upholding regulatory standards. Your work will directly impact customer satisfaction and revenue integrity.

Key Responsibilities:

• Investigate and resolve billing errors using the Customer Information System (CSS).
• Process billing corrections and adjustments per audit and company procedures.
• Interpret utility tariffs and regulatory billing practices.
• Research and respond to client billing issues as assigned.
• Maintain organized billing activity records using Excel spreadsheets.
• Contribute to updates in billing process documentation.
• Support ad-hoc billing and data projects as required.

Qualifications:

• High school diploma or equivalent (required); bachelor’s degree in business or related field (preferred).
• Proficiency with MS Office Suite, including Outlook, Word, and Excel.
• Strong analytical skills and attention to detail.
• Ability to meet deadlines and multitask in a fast-paced environment.

Desired/Preferred Experience:

• Experience working in billing, customer service, or utility industry roles.
• Familiarity with customer information systems (e.g., CSS).
• Prior experience interpreting tariffs or working under regulatory guidelines.

About Us:

Founded in 2009, we are a global leader in talent acquisition and HR solutions. Our mission is to connect individuals with rewarding employment opportunities while fostering an inclusive and supportive work environment. With a presence in over 160 countries, we remain committed to excellence in recruitment, employee development, and client service. As an Equal Opportunity Employer, we value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are also committed to accommodating candidates with diverse abilities in all stages of the hiring process.

Compensation:

The offered pay will depend on factors such as experience, education, location, and job-specific responsibilities. A comprehensive benefits package may also be available based on eligibility.