Job Title: Digital Media Advisor / Customer Service Representative

Position Type: 1 year (Possibility of extension up to 2 years)

Location: Berkeley Heights, NJ (Hybrid- training period is on site)

Pay-rate: $30/h on W2

GENERAL FUNCTION -

• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
• Support client's public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
• Follow Brand and Care provided social FAQ documents for launches and key social moments
• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
• Recognizes and recommends new ways to influence consumers in their purchase decision
• Alert critical customer complaints to internal Care and Brand teams and assist with problem-solving
• Provide social content and engagement recommendations based on consumer feedback and trends
• Stay up to date on new social media platforms, tools and best practices
• Live in the social ecosystem, stay on top of emerging trends in the landscape

Required Skills:

• Bachelor’s Degree
• 1-2 years’ social media engagement experience
• Customer Service experience desired
• Customer obsessed mindset
• Knowledge and experience with major social media platforms required
• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends
• Report back to internal team to funnel insights into product / experience / content creation strategy
• High level of organization, attention to detail and positive attitude
• Interest in beauty, fashion and/or lifestyle brands
• Exceptional writing skills
• Excellent problem-solving ability
• Proficient in Microsoft applications including PowerPoint, Word and Excel.