Key Responsibilities:

• Manage all aspects of IT infrastructure including networks, servers, workstations, and office equipment;

• Provide day-to-day support for the Sage ERP system, including user access, issue resolution, and general system maintenance;

• Handle IT onboarding and offboarding processes including device setup, account creation/termination (email, VPN, ERP, etc.);

• Administer and maintain company network infrastructure, including troubleshooting, firewall and router configuration, and ensuring secure access;

• Maintain an up-to-date inventory of IT assets and manage the procurement, tracking, and retirement of devices and licenses;

• Resolve day-to-day technical issues related to accounts, software, and hardware for employees;

• Work with external IT vendors and consultants to support upgrades and rollouts;

• Establish and maintain IT policies, documentation, and standard operating procedures to support scalable, secure growth.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field;

• 3+ years of experience managing internal IT operations in a corporate setting, preferably in the manufacturing, hardware, or data communication sectors;

• Hands-on experience with Sage ERP is highly preferred;

• Strong knowledge of network protocols, VPN, firewalls, routers, and switches;

• Proficiency with Windows, macOS, Microsoft 365, and Google Workspace environments;

• Excellent problem-solving, communication, and multitasking skills;

• Detail-oriented and highly responsible, with a customer-focused mindset.

Job Title: IT Manager

Location: Union City, California (On-site or Hybrid)

Department: Operations & IT

Reports to: VP of Finance

Company Overview:

Founded in 2003 and headquartered in Union City, California, Proficium, Inc. is a privately held company specializing in customized fiber optic and copper cabling solutions for AI infrastructure, hyperscale data centers, and enterprise clients. Our product portfolio includes optical transceivers, DAC/ACC/AOC cables, Infiniband interconnect solutions, fiber optic cables, and a wide range of cable management accessories—all designed to meet the demands of cluster computing, hyperscale, and enterprise environments.

Position Summary:

We are seeking an experienced and hands-on IT Manager to oversee the company’s IT infrastructure, systems, and digital asset lifecycle. This role is critical in ensuring reliable IT operations, supporting business systems like Sage ERP, and maintaining a secure and efficient working environment for all employees.