Community Manager
El Segundo, CA
Contracted
Mid Level
Job Title: Community Manager II
Position Type: Contract (5+ months)
Location: El Segundo, CA
Salary Range / Rate: $45- 50.00 per hour (USD)
Job ID#: 152763
Contact: [email protected]
Job Description:
Join us as a Social Media & Advocacy Assistant Manager (Freelancer) on the US Consumer Engagement Team!
Bring your passion for beauty and storytelling, where you will be responsible for supporting brand community management, building relationships with the brand communities, aiding in content creation efforts, and supporting additional digital activities as needed. In your role, you'll significantly impact our brand by driving organic lift and awareness of our brand and its iconic products.
Responsibilities:
- Aid in brand awareness and foster brand love through management of our community communications
- Manage and monitor community inbounds across all social platforms
- Conduct positive, proactive and consistent engagement with fan queries, consumer/creator content and industry trends
- Help refine and articulate our authentic voice on social media through engaging copy/captions
- Communicate with the customer service team on product orders and promotions
- Demonstrate ability to spot potential crisis and escalate consumer inbounds that need attention
- Support proactive and reactive organic relationship building with influencers and community
- Foster development of new relationships on behalf of us
- Support ordering of product for send outs to seed and support growing community of fans!
- Provide support to social media lead on additional related requests, including but not limited to:
- Engage in social listening to identify and act on trends with agile content creation
- Bring product education to life via engaging social content
- Support content capture at events and on set where applicable
- Identify, source and secure organic UGC opportunities to insert in to owned brand social content
- Collaborate and align with key partners to ensure marketing campaigns, new product launches, events and partnerships are supported on social
- Support analytics and reporting via daily, weekly, monthly and quarterly reporting
- Utilize data-driven insights to refine community management strategies, ensuring content effectiveness and continuous improvement
- Share back weekly and monthly community insights and metrics for cross-functional tracking and reporting
- Generate competitive reports and engage in competitive outreach
- 2+ years in social media management and community management
- Excellent verbal communication and writing skills
- Passion for storytelling
- A creative eye to curate a cohesive tone of voice in community management
- Ability to work in a fast-paced environment
- Self-starter with an entrepreneurial spirit
- Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace
- Passionate about social and digital media with an eye for trends
- Strong collaborator
- Passionate about makeup and pop culture, a beauty enthusiast is a plus!
- Willing to work some nights and weekends as needed
- Experience with content creation is a plus but not mandatory
- Ability to commute to our Los Angeles office 3 days a week
- Creator iQ
- Cerby
- Talkwalker
- SPRINKLR
- TRAACKR
- Opera
- Resolver (Values Match)
About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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