Customer Service Agent
Sunnyvale, CA
Contracted
Entry Level
Job Title: Customer Service Agent
Location: Sunnyvale, CA
Job Type: Contract, Onsite
Salary: $28–$30/hour
Job ID: #148278
Job Overview:
We are seeking a detail-oriented and customer-focused Customer Service Agent to join our team. The ideal candidate will handle client inquiries, manage complaints, gather feedback, and enhance customer satisfaction through exceptional service.
Key Responsibilities:
Requirements:
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, or gender identity. national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Location: Sunnyvale, CA
Job Type: Contract, Onsite
Salary: $28–$30/hour
Job ID: #148278
Job Overview:
We are seeking a detail-oriented and customer-focused Customer Service Agent to join our team. The ideal candidate will handle client inquiries, manage complaints, gather feedback, and enhance customer satisfaction through exceptional service.
Key Responsibilities:
- Respond to customer inquiries via hotline, email, and live chat, providing accurate information and timely resolutions.
- Maintain professionalism and empathy in all interactions, ensuring a positive customer experience.
- Investigate and follow up on customer concerns, coordinating with internal teams to resolve issues.
- Escalate critical matters when necessary, keeping clients informed throughout the resolution process.
- Gather and analyze customer feedback to identify trends and areas for improvement.
- Communicate urgent issues and improvement opportunities to senior management.
- Implement strategies to enhance customer satisfaction, such as personalized support and process optimizations.
- Build long-term relationships with clients by understanding their needs and offering proactive solutions.
Requirements:
- Minimum 1 year of experience in customer service or account management, preferably in payment services or e-commerce.
- Familiarity with payment processing, online marketplaces, and related regulations is a plus.
- Strong focus on achieving business goals and delivering measurable customer service improvements.
- Customer-first mindset with a commitment to exceeding expectations.
- Excellent verbal and written communication skills in English.
- Proficiency in Chinese is a plus, facilitating communication with a diverse clientele.
- Strong ability to build rapport and foster long-term customer relationships.
- Ability to adapt to changing situations and learn new tools and technologies.
- Proactive, responsible, and solution-oriented approach to challenges.
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, or gender identity. national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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