Customer Service Representative
Mountain View, CA
Contracted
Mid Level
Job Title: Customer Service Associate
Position Type: 10 months contract
Location: Mountain View, CA
Pay: $30/Hr.
Job Description:
• Efficiently handle customers’ inquiries such as purchase orders, product complaints, product returns or exchanges.
• Professionally responds to emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels.
• Accurately and timely process orders and requests in ERP and CRM databases.
• Understand processes and make recommendations to improve overall team efficiency.
• Provide high standard customer support including email requests from customers.
• Enter sales orders into SAP/Neptune, verify that terms and conditions of purchase orders are processed accordingly.
• Process and track all service requests into CRM system.
• Log customers’ complaints timely and accurately, report to Regulatory as appropriate.
• Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision.
• Ensure accuracy of customer data within SAP and CRM, ensure that contact information is kept up to date.
• Quickly become knowledgeable on policies, processes, and procedures; as well as knowledge of products and pricing models.
• Use best practices and support continuous process improvement
Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)
• Very good oral and written communication
• Good interpersonal skills and ability to build effective professional relationships
• Fluent in English. Excellent knowledge of Spanish or French language is a bonus.
• Detail oriented
• Time management abilities
• Ability to manage customer interaction activity in a positive and appropriate manner
• Computer literate with MS Office product suite, ERP (SAP is a plus), Salesforce
Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)
Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state “none”)
• 1-2 years work experience or minimum 2 years post graduate school degree
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Position Type: 10 months contract
Location: Mountain View, CA
Pay: $30/Hr.
Job Description:
• Efficiently handle customers’ inquiries such as purchase orders, product complaints, product returns or exchanges.
• Professionally responds to emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels.
• Accurately and timely process orders and requests in ERP and CRM databases.
• Understand processes and make recommendations to improve overall team efficiency.
• Provide high standard customer support including email requests from customers.
• Enter sales orders into SAP/Neptune, verify that terms and conditions of purchase orders are processed accordingly.
• Process and track all service requests into CRM system.
• Log customers’ complaints timely and accurately, report to Regulatory as appropriate.
• Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision.
• Ensure accuracy of customer data within SAP and CRM, ensure that contact information is kept up to date.
• Quickly become knowledgeable on policies, processes, and procedures; as well as knowledge of products and pricing models.
• Use best practices and support continuous process improvement
Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess in order to successfully perform in job)
• Very good oral and written communication
• Good interpersonal skills and ability to build effective professional relationships
• Fluent in English. Excellent knowledge of Spanish or French language is a bonus.
• Detail oriented
• Time management abilities
• Ability to manage customer interaction activity in a positive and appropriate manner
• Computer literate with MS Office product suite, ERP (SAP is a plus), Salesforce
Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)
Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state “none”)
• 1-2 years work experience or minimum 2 years post graduate school degree
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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