IT Engineer
Whitestown, IN
Contracted to Full Time
Experienced
IT Support Engineer II (Warehouse Infrastructure)
Location: Onsite – Mexico City, Mexico
Reports to: IT Manager, Warehouse
Employment Type: 1-Year Contract (Intended Conversion to Full-Time)
Position Overview
Company Overseas IT supports the company’s rapid global expansion by building scalable, secure, and
future-ready IT infrastructure across warehouse and logistics operations. We are seeking a hands-on IT
Support Engineer II with strong infrastructure experience to support on-site warehouse operations. This
is not an entry-level or ticket-only role. The ideal candidate can independently diagnose and resolve
technical issues in fast-paced environments.
Primary Responsibilities
- Provide Level 2 onsite support for desktops, laptops, Zebra printers, scanners, and mobile devices.
- Administer Active Directory (users, groups, GPOs, domain troubleshooting).
- Configure and troubleshoot DNS, DHCP, TCP/IP, VLANs, and switch connectivity.
- Support LAN/WAN, VPNs, routers, firewalls, and wireless networks.
- Manage endpoint devices using Intune, JAMF, SCCM, or similar MDM platforms.
- Perform device imaging, patch management, and lifecycle support.
- Use scripting tools (PowerShell preferred) to automate administrative tasks.
- Support Windows/Linux servers and cloud environments (AWS/Azure/GCP).
- Assist with backup, disaster recovery, and security compliance monitoring.
Qualifications
- Bachelor’s Degree in Computer Science or related field.
- 4+ years of hands-on IT infrastructure/support experience.
- Strong knowledge of Active Directory and Windows Server environments.
- Solid networking fundamentals (DNS, DHCP, VLANs, switching).
- Experience with MDM tools (Intune or JAMF preferred).
- Basic scripting/automation experience (PowerShell preferred).
- Experience in warehouse, logistics, retail, or manufacturing environments preferred.
- Fluent in written and spoken English.
Who We’re Looking For
- Independent problem-solver with strong ownership mindset.
- Comfortable working onsite in a warehouse environment.
- Technically confident and able to explain real-world troubleshooting experience.
- Strong communicator capable of collaborating cross-functionally.
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