Job Title: IT Engineer
Location: San Diego, CA
Position Type: Contractor (Part Time)
Compensation: $38/h

SHEIN’s Overseas IT team plays a pivotal role in supporting the company’s rapid global growth by building scalable IT platforms, applications, and services. Our mission is to drive the strategic direction, architecture, and execution of IT operations across international markets, aligned with business objectives and global standards. We are focused on delivering exceptional value to stakeholders and establishing a world-class global IT organization.

We are looking for a skilled and driven IT Support Engineer II to support and enhance IT Foundation Services. This role will lead and execute technology initiatives across infrastructure deployment, end-user onboarding, foundational IT support, and employee engagement. As a key contributor, you’ll collaborate with business units including HR and Finance to deliver seamless, high-impact IT experiences that support SHEIN’s workforce and operations across the Americas, Europe, and APAC.

This role reports directly to the IT Manager, Warehouse.

Key Responsibilities:

Technical Support & Operations

• Provide Level 1/2 support for desktops, laptops, mobile devices, Zebra printers, and other hardware.
• Assist end-users, particularly in shipping and logistics operations.
• Troubleshoot and resolve hardware/software issues; handle installations, upgrades, and routine maintenance.
• Maintain documentation and create knowledge base articles for user support.
• Participate in on-call support rotation, including potential weekend coverage.

Infrastructure & Network Management

• Design and maintain scalable, secure IT infrastructure systems.
• Manage physical, virtual, and cloud-based server environments.
• Configure and troubleshoot network components (LAN/WAN, VPN, switches, routers, firewalls, wireless access points).
• Partner with other IT teams to implement infrastructure requirements.

Server, Cloud & Automation

• Manage Windows and Linux servers as well as cloud platforms (AWS, Azure, or GCP).
• Perform system patching and updates.
• Automate workflows using scripting tools such as PowerShell or Python.

Backup, Recovery & Security

• Develop and maintain backup and disaster recovery protocols.
• Enforce security policies and implement protective network measures.
• Conduct system health checks, audits, and vulnerability assessments using monitoring tools (e.g., Zabbix, Nagios).

Ideal Candidate Profile:

• Self-starter with a passion for technology, continuous learning, and innovation.
• Results-oriented and resilient in dynamic, fast-paced environments.
• Strong background in project execution, customer service, and technical delivery.
• Proficient in Agile methodologies, from planning to execution.
• Excellent interpersonal and communication skills; adept at cross-functional collaboration.
• Analytical thinker with a problem-solving mindset and attention to detail.
• Experience working in globally distributed teams.

Qualifications:

• Bachelor’s degree in Computer Science or related field; Master’s preferred.
• 4+ years of experience in IT operations and support, including ITIL processes and service lifecycle management.
• Deep knowledge of infrastructure technologies—physical, virtual, and cloud-based.
• Familiarity with Agile/Scrum practices, change management, and resource coordination.
• Strong ability to manage priorities and perform under pressure.
• Fluent in English; Mandarin proficiency is a plus.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.